What is your return policy?
Silly Punter returns policy accepts only exchanges/replacements and not direct refunds.We accept exchanges (stock permitting) up to 15 days from the date of delivery of order.
How do I initiate a return?
Please mail us at email@example.com to initiate a return. Please mention the following information clearly in the mail:
- Order Number / Registered E-Mail Id
- Product Name
- Pick-Up Address and pincode
Do you arrange for reverse pickups?
Reverse pickup is applicable only for a selected set of pin codes. You can check with our support desk if your pincode has this facility. Else you will have to ship the item back.
Where do I mail the returns?
If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit.
For all self-shipped returns, we recommend you to do it through a reliable local courier service.
Please mail the item to the below mentioned address below:
Silly Punter Designs Pvt Ltd #14/88, Jakkur Plantation, Galaxy Enclave
International Airport Road, Jakkur
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
They should be returned within 20 days from the dispatch date. Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Can I choose a different item in exchange?
You can only exchange your item within 20 days and receive a replacement of that exact product or another product of the same value.
If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance
What is your refund policy?
Refund for any of your order will be made within 15 days of its date of delivery.
The product amount will be credited back to you as rewards point.This will be done post the quality check of all received products.
Refund of shipping charge is not applicable.
What are the rules for Courier charges refund?
Customers can self ship the items to Silly Punter.
In this case, an amount of Rs. 100 will be reimbursed through a Silly Punter rewards points. This will be done post the quality check of all received items.